Integrated Quality and Security Policy

1. Purpose and Scope

This policy establishes the framework within which SHOPPING BASKET SLU operates in relation to quality and security management. It applies to the design, marketing and distribution of shopping baskets and trolleys intended for use in supermarkets.

2. Management Statement

SHOPPING BASKET SLU carries out its activities in the design, marketing and distribution of shopping baskets and trolleys intended for use in supermarkets, in a context where the trust of its customers and other interested parties depends both on the quality of what it offers and on the security with which its operations are managed.

For this reason, Top Management has implemented an Integrated Quality Management System (ISO 9001:2015) and Security Management System (ISO 28000:2022), aligned with the organisation's context, size, strategic direction and the nature and scale of its security risks.

3. Management Commitments

Top Management is committed to:

1. Meeting all applicable requirements: including customer requirements, legal and regulatory requirements, contractual requirements and any other requirements to which the organisation subscribes, relating to both quality and security.
2. Maintaining a customer-focused approach, ensuring the conformity of products and services and enhancing customer satisfaction.
3. Continually improving the effectiveness and performance of the Integrated Management System.
4. Managing risks and opportunities relating to quality, as well as security risks (threats to people, facilities, information, goods and the supply chain), by applying a risk-based approach.
5. Preventing and minimising the consequences of security incidents and ensuring preparedness and response to emergency situations, as well as business continuity.
6. Establishing and reviewing measurable objectives relating to quality and security that are consistent with this policy.
7. Providing the necessary resources (human, technical, training and financial) for the effective operation of the system.
8. Promoting the process approach and risk-based thinking, as well as evidence-based decision-making.
9. Encouraging competence, awareness and participation among all members of the organisation, together with collaboration with suppliers, subcontractors and other supply chain partners.
10. Integrating management system requirements into business processes and the organisation's strategic direction.

4. Framework for Establishing Objectives

This policy provides the framework for establishing quality and security objectives. These objectives are defined in document MS-06_Objetivos, are measurable, are monitored through performance indicators, are communicated and are updated where appropriate.

Examples of objective areas include:

• Customer satisfaction and the reduction of complaints and non-conformities.
• Compliance with delivery deadlines and delivery requirements.
• Reduction of security incidents, losses and security breaches.
• Compliance with training plans and emergency drills.
• Compliance with legal requirements and agreements with customers.

5. Communication, Availability and Implementation

• This policy is maintained as documented information within the Integrated Management System.
• It is communicated, understood and implemented at all levels of the organisation (through induction, training, noticeboards and/or the intranet).
• It is made available to relevant interested parties through this email address: sb@shoppingbasket.com

6. Review

Top Management shall review this policy at least annually, including during the management review, to ensure its continued suitability. The policy shall also be updated whenever changes occur in the organisational context, risks, applicable requirements or management system performance.