{"id":8487,"date":"2024-02-08T16:02:51","date_gmt":"2024-02-08T15:02:51","guid":{"rendered":"https:\/\/sbshoppingbasket.com\/?p=8487"},"modified":"2024-04-17T10:30:09","modified_gmt":"2024-04-17T08:30:09","slug":"what-everyone-gets-wrong-about-leadership-in-retail-stores-and-how-to-get-it-right","status":"publish","type":"post","link":"https:\/\/sbshoppingbasket.com\/en\/blog\/what-everyone-gets-wrong-about-leadership-in-retail-stores-and-how-to-get-it-right\/","title":{"rendered":"What Everyone Gets Wrong About Leadership in Retail Stores and how to get it right"},"content":{"rendered":"\n

A fantastic store experience is seamless. It\u2019s so good it often goes unnoticed. Employees are motivated and attentive to guests. The store is stocked and fully staffed. Customers can get what they need and check out quickly.<\/p>\n\n\n\n

The store feels electric because everything is clicking just right. Although it looks easy, it takes a monumental effort to get here.<\/p>\n\n\n\n

After running retail stores for two decades, I know something about team building in a customer-centric environment. The most crucial attribute of store leaders is often overlooked.<\/p>\n\n\n\n

The executives at the top want an operationally sound manager running stores. Fair enough, it\u2019s important. It\u2019s a piece of the puzzle \u2014 absolutely. CEOs need competent store leaders to prioritize tasks, implement policy, and go fast. They need leaders to do all this while providing an outstanding customer experience.<\/p>\n\n\n\n

Yes, of course.<\/p>\n\n\n\n

However, the attributes you may not <\/em>be looking for in leaders are the ones that will make retail stores soar.<\/p>\n\n\n\n

Here\u2019s how to hire the right leader for your retail stores. Here\u2019s how it will impact your business, boost your success, and delight your customers.<\/p>\n\n\n\n

\n\n\n\n

<\/a>Attributes of a Fantastic Store Leader<\/h3>\n\n\n\n

Great retail leaders are interested in their team members. This genuine curiosity is where fantastic leadership starts. It doesn\u2019t begin with a spreadsheet; it begins with people. It doesn\u2019t begin with customers; it begins with team members.<\/p>\n\n\n\n

It begins with a leader obsessed with connecting with other people and going to great lengths to ensure their team is well-informed, cared for, and continually challenged.<\/p>\n\n\n\n

Success is the result when employees feel valued.<\/p>\n\n\n\n

The culture that the store leader creates will ripple through every department. This environment will leave customers delighted and will keep them coming back. They will tell their friends.<\/p>\n\n\n\n

The retail leader you\u2019re looking for will see value and potential in every team member. They will seek feedback and field questions. They will be present on the sales floor and work alongside their team.<\/p>\n\n\n\n

When you find a leader like this, pay them well, listen to them, and give them a runway to go really fast. They know their people and their customers better than anyone.<\/p>\n\n\n\n

\u201c\u2026the last few years have highlighted the criticality of people leadership, leading with empathy and effective collaboration\u2026\u201d \u2014 Spencer Stuart.<\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n
\n\n\n\n

<\/a>Empathetic Leaders Inspire Dedicated Employees<\/h3>\n\n\n\n

After the right leader is in place, the store will become more organized, and employees will become invested. It may seem miraculous at first, but here\u2019s what\u2019s happening.<\/p>\n\n\n\n

Store leaders who put their team members first and value collaboration will create more engaged employees.<\/p>\n\n\n\n

What engagement looks like:<\/p>\n\n\n\n